Service Manager

Seven Criminal Justice are currently seeking a highly-skilled, reliable, and professional Service Manager to join our dynamic and growing team in Manchester. The successful candidate will be responsible for managing all service operations, ensuring the maximisation of productivity and maintaining high-level customer satisfaction.

**Responsibilities:**

1. Oversee day-to-day operations and ensure the smooth execution of processes.

2. Manage and lead a team of service employees, promoting a culture of high performance and continuous improvement.

3. Implement strategies to improve productivity, quality, and efficiency of operations.

4. Coordinate with different departments for smooth cross-functional operations.

5. Ensure customer satisfaction by meeting service quality standards and addressing customer queries efficiently.

6. Track service metrics and analyse data to guide staff improvements and lasting customer satisfaction.

7. Manage resources, making sure that the team has the necessary tools to carry out their roles effectively.

8. Develop, implement, and review operational policies and procedures.

9. Ensure that all operations are carried out in compliance with local legislation and company standards.

**Qualifications:**

1. Proven work experience as a Service Manager or similar managerial role.

2. Solid organisational and team management skills, including multitasking and time-management.

3. Proficient in using business software including word-processing, spreadsheets, and database management.

4. Strong decision-making and problem-solving skills.

5. Excellent written and verbal communication skills.

6. Familiarity with service operations and knowledge of organisational effectiveness and operations management.

7. Degree in Business Administration or related field is desirable.

We offer an attractive hourly pay rate of £25 – £27, depending upon skills and experience. If you’ve got the skills and passion for service excellence, apply today!

**Note: The company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.**

Working with Seven Resourcing:

Established in 2011, Seven Resourcing is one of the UK’s largest suppliers of temporary and ad-hoc professionals. Rated ‘Excellent’ on Trustpilot from 2000+ reviews, and with 20+ major recruitment awards, we take pride in knowing we can find you the best possible rates and a role you can be proud of.

We have a reputation for recruiting at lightning speed, but we can only respond to candidates who meet the exact requirements of the position. If you have any queries about a role or application, please get in touch with our candidate care team.