Administration – Customer Service Officer

Seven Resourcing are currently seeking a Customer Service Officer to work within Sandwell Council. This is a full time role, paying £12 p/h. 

Job Purpose:

– To ensure all duties necessary are delivered to provide a high-quality library and information service to all service users including children, young people and adults from all cultural backgrounds and to meet Council and Library and Archive Service standards, either by themselves or by allocating tasks to other staff.

– To assist senior library staff to maintain and improve library services.

Job Duties:

To provide a frontline service to library customers and other visitors, helping them to make the best use of library resources:

– Issuing and returning books and other materials, and helping customers to use quick serve and the catalogue

– Undertaking reader development work, such as helping people find books and other stock, guiding them in their reading habits, supporting reading groups, displaying and promoting stock

– Dealing with enquiries and helping customers find information, offering advice and guidance where appropriate, either printed or through IT resources, and referring customers to other agencies when necessary

– Helping customers with use of computers, the Internet and I.T. both to individuals and through taster sessions with groups

– Helping customers with job searches, CVs and application forms

– Making a first response to customer comments and complaints, referring them to appropriate senior library staff if required

– Greeting all visitors to the building and directing them as appropriate

Requirements:

– Recognised library or customer service qualification (e.g. City and Guilds, NVQ Level 2/3 in Customer Care

OR be working towards one

OR equivalent skills and experience

– Excellent customer service skills

– Experience of co-operating with others as part of a team

– Experience of working with adults and children

– At least two years’ experience of providing direct services to the public

– Excellent I.T skills

–  You may be required to work every Saturday and be flexible in the hours you work in the week

 Working at Seven Resourcing:

Established in 2011, Seven Social Care is a leading provider of social care professionals to county councils, charities, hospitals, care homes and private organisations across the UK.

After being shortlisted for multiple awards in 2018, we are proud of our nationwide reputation for providing a world-class recruitment service that is underpinned by honesty, integrity and attention to detail.

If you’re not the perfect match for this role, but you know a someone who is, help them find their dream job by referring them to Seven Resourcing. As a little ‘thank you’ from us, you will receive £250 for every referral that is successfully placed into a new role.