Administration – Customer Service Officer

Seven Social Care is looking for an Administration/Customer Service Officer to work for Sandwell Council.

This role is Office Based – Full Time 

We are looking to appoint committed and enthusiastic people to each of the posts in these interesting and challenging roles within Sandwell Libraries and Archives. Supporting and working in partnership with the Library Supervisor, the person appointed will work as part of a team providing efficient and effective library and information service with a high standard of customer care.
You will provide a high-quality service to all users including children, young people and adults from all cultural backgrounds and to meet Council and Library and Archives standards.
You will undertake and be responsible for all tasks associated with the presentation of services, activities and events and all administrative routines and procedures.
The successful applicants will be required to support customers to access a range of library services, including self-service and virtual services, with a focus on encouraging the use of libraries.

You will be expected to select up to five essential requirements for the role, insert these below: 

• Recognised library or customer service qualification (e.g. City and Guilds, NVQ Level 2/3 in Customer Care OR be working towards one OR equivalent skills and experience
• Excellent customer service skills
• Experience of co-operating with others as part of a team
• Experience of working with adults and children
• At least two years’ experience of providing direct services to the public
• Excellent I.T skills
• You may be required to work every Saturday and be flexible in the hours you work in the week

Applicant Requirements:

• Experience: 2+ years working within the same role/similar

Working with Seven Social Care:

Established in 2011, Seven Social Care is a leading provider of social care professionals to county councils, charities, hospitals, care homes and private organisations across the UK.

Seven is the recruitment service that guarantees experienced, qualified and available staff exactly when you need them. Our expert talent acquisition team seamlessly connect professionals to all areas of social care; including Children and Adults, Mental Health, Substance Misuse, Community, Support Work and everything in between.

After being shortlisted for multiple awards in 2018, we are proud of our nationwide reputation for providing a world-class recruitment service that is underpinned by honesty, integrity and attention to detail.