Business Support Officer – Children’s Services

Seven Resourcing are looking for a Business Support Officer to work in Civic Centre within children’s services for Swindon Council. This is a full time position, and we are paying £14.55 per hour for this role.

The role:

The Senior Business Support Administrator (SBSA) will support the Business Support Team Leader (BSTL) in the management and undertaking of service delivery in line with local Service Level Agreements or any agreed Customer and Business Services service delivery framework .

Service delivery will be achieved by managing priorities and the resource of a team of business support administrators, and where necessary, drawing on expertise from across the wider talent pool that makes up Customer and Business Services.

Key Responsibilities:

• Assist with the management of work allocation across the team to achieve any agreed task service delivery levels.
• Keep abreast of business support administrative tasks, processes, procedures and responsibilities in all service areas supported with particular responsibility for assisting with the production and updating of any work instructions.
• Monitor team absence levels and trigger appropriate action where necessary in line with SBC guidelines.
• Responsible for team staffing levels to maintain service delivery, authorising the team(s) annual and flexi leave requests.  Serious staffing level issues to be escalated to the BSTL.
• Undertake team one to one meetings, return to work interviews, monthly team meetings and contribute to 6-monthly reviews and appraisals in line with SBC guidelines.
• Manage and address any personnel matters in a timely manner, capturing and recording information and keeping HR or management aware as appropriate.  Serious issues to be escalated to the BSTL.
• Manage team’s training and development needs and provide support and guidance as required.
• Assist the BSTL to review staff cross training ability and schedule training as required to ensure there are suitable numbers trained within Business Support to deliver the service.
• Work with the local council personnel and help to produce, maintain and distribute the service area processes and procedures.

Applicant Requirements:

• Qualifications: GCSEs A-C or equivalent including at least English and Maths.

  Educated to A Level standard or equivalent experience

• Experience: 2+ years working within a similar role. 
• Compliance: Current Standard DBS check. 
• Travel: Clean UK driving license with the ability to commute to and from work independently.
• Hours: 37 hours p/w.

Working with Seven Social Care:

We have been helping social care professionals find exciting new roles for almost a decade, so we know exactly where to look when it comes to sourcing the best opportunities. We operate across the UK, and, with over 300 five-star reviews, multiple awards and amazing relationships with the biggest employers in UK social care, we give you the best chance of landing your next role.

We have a reputation for recruiting at lightning speed, however, we can only respond to candidates who meet the exact requirements of the position. If you have any queries about a role or application, please visit our website where our amazing candidate support team will be more than happy to help.