Complaints & Information Assistant

Seven Resourcing are looking for a Complaints and Information Assistant to work in Darlington. This position is paying £13.17 per hour. The working hours are Monday – Friday from 9am – 5pm, and part time applicants will be considered for 18.5 hours.There is an opportunity for the successful candidate to either work from home or from the office at Darlington Town Hall.

The role:

To support the Council’s Complaints and Information Governance Team in the provision of an information request service.

To redact third party personal as appropriate from records requested by data subjects under Article 15 UK GDPR / The Data Protection Act 2018.

Key Responsibilities:

To support the provision of a complaints and information request service for all Corporate, Adult and Children’s Social Care complaints, and all Freedom of Information, Data Protection, Environmental Information Regulation and Re-use of Public Sector Information requests.

To assist the Complaints and Information Governance Manager in the implementation of information rights and other relevant policies and strategies and to monitor their outputs across the Council.

To support the Complaints and Information Governance Manager in developing and maintaining the Council’s Publication Scheme and Open Data Scheme.

To administer the day-to-day data management of complaints and information requests, via a computerised request tracking and management information system. 

Collation and management of information and statistics relating to complaints, compliments and comments, and requests for information, including trend monitoring and capturing lessons learned. 

To support the Complaints and Information Governance Manager in the development and delivery of training.

To provide appropriate advice to staff, senior managers, Elected Members and schools in relation to complaints and information governance.

To assist the Complaints and Information Governance Manager in maintaining written procedures and protocols, web pages, leaflets and publicity material in respect of information rights and other relevant issues.

Applicant Requirements:

• Qualifications: Qualifications in Public Administration or equivalent, Information Governance and/or Records Management or equivalent (desirable). 
• Experience: Applicants must have the necessary skills to redact third party personal data from records requested by data subjects under Article 15 UK GDPR / The Data Protection Act 2018.
• Compliance: 2 years written references and proof of right to work in the UK. 
• Travel: Clean UK driving license with the ability to commute to and from work independently.
• Hours: 37.5 hours p/w / 18.5 hours part time

Working with Seven Social Care:

We have been helping social care professionals find exciting new roles for almost a decade, so we know exactly where to look when it comes to sourcing the best opportunities. We operate across the UK, and, with over 300 five-star reviews, multiple awards and amazing relationships with the biggest employers in UK social care, we give you the best chance of landing your next role.

We have a reputation for recruiting at lightning speed, however, we can only respond to candidates who meet the exact requirements of the position. If you have any queries about a role or application, please visit our website where our amazing candidate support team will be more than happy to help.