Complaints Manager

Seven Social Care is looking for a Complaints Manager at London Borough of Hammersmith and Fulham Council

Role Purpose

To lead a comprehensive, sensitive and effective complaints and compliments service for Housing within the Council; working strategically with internal and external stakeholders to investigate and resolve issues and provide satisfactory outcomes for the residents of Hammersmith & Fulham.

Through matrix management, leadership, development and implementation of a performance management framework to ensure that teams meet their statutory requirements and respective timescales.

Monitoring and reporting to the Strategic Director of the Department and the Director of Housing to ensure compliance with its statutory duties i

To promote the principles of good complaint handling, dispute resolution and a learning from complaints culture throughout all levels of the organisation, in order to support the embedding of the policies and procedures across the day to day activities of the organisation.

Leadership of improvement science and the strategic management of best practice in complaint handling, identifying high priority service improvement programs interventions, and lessons learnt

Working strategically across the Council to raise the Council’s profile and achievements regarding Customer services management.

Working with Seven Social Care:

Established in 2011, Seven Social Care is a leading provider of social care professionals to county councils, charities, hospitals, care homes and private organisations across the UK.

Seven is the recruitment service that guarantees experienced, qualified and available staff exactly when you need them. Our expert talent acquisition team seamlessly connect professionals to all areas of social care; including Children and Adults, Mental Health, Substance Misuse, Community, Support Work and everything in between.

After being shortlisted for multiple awards in 2018, we are proud of our nationwide reputation for providing a world-class recruitment service that is underpinned by honesty, integrity and attention to detail.

Refer a friend, family member or colleague for £250

If you’re not the perfect match for this role, but you know a Social Worker who is, help them find their dream job by referring them to Seven Social Care. As a little ‘thank you’ from us, you will receive £250 for every referral that is successfully placed into a new role.

For more exclusive Social Worker jobs, please visit our website by searching ‘Seven Social Care’ on Google, or call 0333 200 5424.