Customer Advisors

Seven Resourcing are currently seeking Customer Advisors to work within Middlesbrough Council. This is a full time position of 37 hours, and we are paying £17.48  per hour for this role.

The role:

Working within the Council’s Customer Centre, this post receives, records, and resolves customer contacts on the phone, face-to-face and online, playing a key role in delivering the Council’s Customer Charter – providing excellent customer service to the diverse range of customers served by the Council.

Key Responsibilities:

• As the first point of contact for our customers, act as an ambassador for the Council and maintain a focus on the needs of customers and aim to resolve their queries as quickly as possible.
• Undertake call handling duties in a friendly, professional, and efficient manner, recording contact, submitting service requests and processing payments using the Council’s Customer Relationship Management (CRM) and associated systems.
• Welcome customers into the Council’s Customer Centre, and support them to report, apply and pay via the Council’s website.
• Provide a reception function within central locations, dealing with enquiries in a timely and efficient manner.
• Maintain a working knowledge of the Council and related public services to advise or direct customer enquiries.
• Escalate customer issues to Customer Centre Coordinator and other teams as appropriate.

Applicant Requirements:

• Qualifications: GCSEs A-C or equivalent including at least English and Maths. Educated to A Level standard or equivalent experience
• Experience: 2+ years working within a similar role. 
• Compliance: Current Standard DBS check. 
• Travel: Clean UK driving license with the ability to commute to and from work independently.
• Hours: 37 hours p/w.

Working with Seven Social Care:

We have been helping social care professionals find exciting new roles for almost a decade, so we know exactly where to look when it comes to sourcing the best opportunities. We operate across the UK, and, with over 300 five-star reviews, multiple awards and amazing relationships with the biggest employers in UK social care, we give you the best chance of landing your next role.

We have a reputation for recruiting at lightning speed, however, we can only respond to candidates who meet the exact requirements of the position. If you have any queries about a role or application, please visit our website where our amazing candidate support team will be more than happy to help.