Customer Hub Officer (Revenue and Benefits)

Seven Social Care is looking for a Customer Hub Officer to work with Newcastle-under-Lyme as an agency worker remotely. 

Working hours: 15 hours per week

Rate: £15 (PAYE) or £19.50 (Umbrella)

Are you experienced in processing housing benefit claims with precision and accuracy? Do you thrive in a role where attention to detail is paramount? Newcastle Under Lyme Borough Council are currently seeking a Customer Hub Officer specialising in Revenue and Benefits to join our team on a remote basis.

Key Responsibilities:

• Process, verify, and quality check housing benefit claims in accordance with DWP Housing Benefit Award Accuracy legislation & Guidelines.
• Utilise expertise in housing benefit processing to verify income details, capital details, and council tax reduction eligibility.
• Handle council benefits and claims efficiently, ensuring accuracy and compliance with regulatory standards.
• Conduct quality checks on 50 claims per month between May and December as required by DWP guidelines.
• Navigate and utilise RB Live system and Northgate NEC system proficiently to check claims and provide accurate reports to the DWP.
• Collaborate closely with team members to ensure efficient workflow and adherence to prescribed activities.

Requirements:

• Prior experience in housing benefit processing and claim verification is required.
• Proficiency in RB Live system and Northgate NEC system is required.
• Strong attention to detail and ability to work with precision under strict deadlines.
• Familiarity with DWP Housing Benefit Award Accuracy legislation & Guidelines.
• Ability to work independently with minimal supervision.
• Excellent communication skills and ability to collaborate effectively with team members.

Working with Seven Social Care:

We have been helping Care Home Managers and social care professionals find exciting new roles for almost a decade, so we know exactly where to look when it comes to sourcing the best opportunities. We operate across the UK, and, with over 300 five-star reviews, multiple awards and amazing relationships with the biggest employers in UK social care, we give you the best chance of landing your next role.