Customer Liaison Officer

Seven Social Care is looking for a Client Liaison officer in hammersmith & Fulham paying £27.96 per hour on an initial 3-month contract.

The role:

Working with residents to enable a capital project to be completed on time and on budget with excellent customer satisfaction.

To take responsibility for publicizing / coordinating important project information between residents, other stakeholders and the Economy property and compliance teams.

To establish a united, practical, mutually beneficial working relationships, during the whole life of the project programme.

To work with residents and all stakeholders to increase customer satisfaction with works delivered.

To ensure that contractors put residents at the Centre of works being delivered.

Responsibilities-

To manage communications between the local ward councillors, the project delivery and teams, residents, contractors & suppliers to assess and develop solutions for capital improvements to be implemented especially when residents have specific needs which require nonstandard implementation procedures. 

To visit residents in their homes to discuss their specific circumstances and compile household profiles to assist in delivering works improvements with minimum disruption. 

Daily,  encourage and develop tenant involvement in all aspects of a scheme design and delivery. 

To be the first point of contact for residents who are experiencing difficulties with the works in their homes.

Daily, to be proactive in promoting resident involvement in our services and where necessary, consult with residents on our service delivery and improvement programmes. 

Working with Seven Social Care:

Established in 2011, Seven Social Care is a leading provider of social care professionals to county councils, charities, hospitals, care homes and private organisations across the UK.

Seven is the recruitment service that guarantees experienced, qualified, and available staff exactly when you need them. Our expert talent acquisition team seamlessly connect professionals to all areas of social care; including Children and Adults, Mental Health, Substance Misuse, Community, Support Work, and everything in between.

After being shortlisted for multiple awards in 2018, we are proud of our nationwide reputation for providing a world-class recruitment service that is underpinned by honesty, integrity, and attention to detail.

Refer a friend, family member or colleague for £250.

If you’re not the perfect match for this role, but you know a Social Worker who is, help them find their dream job by referring them to Seven Social Care. As a little ‘thank you’ from us, you will receive £250 for every referral that is successfully placed into a new role.