Customer Service Advisor

Seven Resourcing are looking for a number of temporary Customer Service Advisors to work in St Ives, Cambridgeshire. These positions are initially for a period of 7 months and is paying £12.70 per hour. The working hours are Monday – Friday from 9am – 5pm. 

The role:

Seven Resourcing are recruiting on behalf of Cambridgeshire County Council for x6 Customer Service Advisors to join their Contact Centre in St Ives to provide an effective and efficient multi-channel contact experience to customers via telephone, e-mail and other contact methods as required.   

Key Responsibilities:

• Contact handling across a variety of channels- primarily the processing of online safeguarding forms and e-mailed requests into children’s social care.
• Onward processing of contacts into the social care teams.
• Resolving some contacts within the contact centre through the provision of information and advice.
• Nature of the contacts is broad from safeguarding through to the management of Education Care and Health Plans.

Applicant Requirements:

Qualifications:

N/A. 

Experience: 2+ years working within a similar role. 

Compliance: Standard DBS check and 2 x references. 

Travel: Clean UK driving license with the ability to commute to and from work independently.

Hours: 37.5 hours p/w.

Working with Seven Social Care:

We have been helping social care professionals find exciting new roles for almost a decade, so we know exactly where to look when it comes to sourcing the best opportunities. We operate across the UK, and, with over 300 five-star reviews, multiple awards and amazing relationships with the biggest employers in UK social care, we give you the best chance of landing your next role.

We have a reputation for recruiting at lightning speed, however, we can only respond to candidates who meet the exact requirements of the position. If you have any queries about a role or application, please visit our website where our amazing candidate support team will be more than happy to help.