Customer Service advisor (Handling customer contacts Adults and Children’s social care)

Seven Social Care is looking for a Customer Service advisor (Handling customer contacts Adults and Children’s social care) at Shropshire.

Key Responsibilities

The post holder will provide a first class customer focussed service to all customers by:

Providing first line customer contact and, where possible, first contact resolution of service and information requests

Achieving high customer service quality, and acting as an advocate for the Council

The post holder will be responsible to the Customer Service Centre manager who is in turn responsible for the post holder’s health and safety, training and development.

Main Duties

The post holder will be responsible and accountable for:

Handling high value preventative customer contacts through a variety of channels that relate to Adult and Children’s social care enquiries.

Calls received at First Point of Contact include concerns raised over vulnerable adults and children. Callers may display a range of emotions and call content may be highly sensitive and may include descriptions that are distressing for the adviser to handle.

Receive telephone calls or other contact from members of the public or professionals. Using your own initiative and skills via guided but unscripted conversations and in particular using listening and analytical skills, accurately gather, verify and assess facts and search appropriate databases to determine the most appropriate pathway.

Applicant Requirements:

Qualifications:

Degree approved by the Health and Care Professions Council (HCPC).

Experience: 2+ years working with children as a qualified Social Worker in the UK.

Compliance: Up to date HCPC registration and DBS.

Travel: Clean UK driving license with the ability to commute to and from work independently.

Hours: 37.5 hours p/w.

Working with Seven Social Care:

Established in 2011, Seven Social Care is a leading provider of social care professionals to county councils, charities, hospitals, care homes and private organisations across the UK.

Seven is the recruitment service that guarantees experienced, qualified and available staff exactly when you need them. Our expert talent acquisition team seamlessly connect professionals to all areas of social care; including Children and Adults, Mental Health, Substance Misuse, Community, Support Work and everything in between.

After being shortlisted for multiple awards in 2018, we are proud of our nationwide reputation for providing a world-class recruitment service that is underpinned by honesty, integrity and attention to detail.

Refer a friend, family member or colleague for £250

If you’re not the perfect match for this role, but you know a Social Worker who is, help them find their dream job by referring them to Seven Social Care. As a little ‘thank you’ from us, you will receive £250 for every referral that is successfully placed into a new role.

For more exclusive Social Worker jobs, please visit our website by searching ‘Seven Social Care’ on Google, or call 0333 200 5424.