Customer Service Agent

Seven Social Care is looking for a Call Centre Advisor to fill an exclusive opportunity in Liverpool.

The role:

As a Customer Service Agent, you will be delivering high quality, cost effective, 24 hour telephone based comprehensive housing and telecare service, resolving the service requests of customers.

Key Responsibilities:

• Deal with all service enquiries through a variety of media (phone, text, email and web).
• Owning critical incidents and co-ordinating response of parties including emergency services and escalation with local staff.
• Co-ordination and arrangement of emergency accommodation, meals, transport etc.

Applicant Requirements:

• Qualifications: NVQ Level 2/3 Customer Service/Business Administration/Information Technology or equivalent.
• Hours: 37 hours p/w.

Working with Seven Social Care:

We have been helping social care professionals find exciting new roles for almost a decade, so we know exactly where to look when it comes to sourcing the best opportunities. We operate across the UK, and, with over 300 five-star reviews, multiple awards and amazing relationships with the biggest employers in UK social care, we give you the best chance of landing your next role.

We have a reputation for recruiting at lightning speed, however, we can only respond to candidates who meet the exact requirements of the position. If you have any queries about a role or application, please visit our website where our amazing candidate support team will be more than happy to help.