Customer Service Repairs Co-ordinator

Seven Resourcing are looking for 5 Customer Service Repairs Co-ordinators to work on an interim basis with Bristol City Council for an initial period of 7 months.

37 Hours Per Week

£13.93 Per Hour (PAYE) or £17.19 Per Hour (Umbrella)

Hybrid Working – First 4-5 Weeks will be office based for training, 2-3 days in office thereafter.

The Job-

The role will involve scheduling repairs and tasks to colleagues onsite, keeping residents updated at all stages of a repair, keeping accurate notes of actions and conversations, investigating repairs, and raising new repairs.  Liaison with onsite colleagues throughout the day, to minimise delays with repairs.   To act recognise and act on Health & Safety issues.  Working closely with trade managers & supervisors to effectively plan resources.

• Receive and respond to customer enquiries, in line with council policies and procedures always providing excellent customer service.
• To accurately raise reported repairs and prioritise in line with agreed timescales, ensuring policies and procedures are followed.
• Ensure that repair requests are allocated, planned, and scheduled effectively to maximise the use of resources and completed “right first-time”.
• Pro-actively monitor the progression of allocated jobs throughout the day and communicating with operatives, surveyors, and customers to ensure the timely completion of works.
• Ensure operatives have acceptably completed repairs using their mobile devices and give feedback to trade managers and supervisors if there are any issues.

Applicant Requirements-

Proven experience of working in a customer service environment.

Excellent interpersonal and listening skills, and telephone manner.

Ability to communicate successfully with a wide range of partners both internal and external including the ability to converse with citizens and provide advice in accurate spoken English, or through a BSL interpreter.

Knowledge of health and safety procedures within a repairs and maintenance environment.