Customer Service Team Leader

Seven Social Care is looking for a Customer Service Team Leader to fill a fantastic role in Carlisle.

The role:

You will establish a comprehensive support infrastructure facilitating the execution of operations at the Customer Service Centre. This encompasses overseeing a diverse team of staff members responsible for delivering and upholding services to both internal and external customers.

Key Responsibilities:

• Lead a team of Customer Service Advisors, delivering a high quality, cost effective 24-hour telephone-based service to users.
• Be responsible for the smooth running and supervision of the CSC and Helpline during core hours and out of hours.
• Develop and deliver policies for the management of the CSC that reflect the differences to the core business.
• Carry out regular work reviews with team members. Set clear objectives to maximise potential in each team member.
• Manage each individual’s performance and attendance with HR guidelines.

Applicant Requirements:

Experience:  1+ years’ experience as a Customer Service Team Leader.

Hours:  37 hours p/w.

Pay:  £24.86 per hour.

Working with Seven Social Care:

We have been helping social care professionals find exciting new roles for almost a decade, so we know exactly where to look when it comes to sourcing the best opportunities. We operate across the UK, and, with over 300 five-star reviews, multiple awards and amazing relationships with the biggest employers in UK social care, we give you the best chance of landing your next role.

We have a reputation for recruiting at lightning speed, however, we can only respond to candidates who meet the exact requirements of the position. If you have any queries about a role or application, please visit our website where our amazing candidate support team will be more than happy to help.