Customer Services Officer

Seven Resourcing are looking for a number of temporary Customer Services Officers to work in Crook, Durham. These positions are initially for a period of 2 months and are paying £10.98 per hour.

Key Responsibilities:

To provide accurate information on all Council and partner services on both routine and complex issues.

To deal with specialist services for example council tax billing on a first point of contact basis, providing advice and guidance

To deal effectively with customers service requests, answering queries, giving advice covering the full range of Council and partner services and managing the progress of each enquiry through all stages to its conclusion (where applicable).

To support the capture of corporate complaints, comments, compliments and suggestions from customers using the Council’s Customer Relationship Management system and following the relevant adopted policies and procedures.

Maintain an up to date and comprehensive knowledge of a range of services provided by Durham County Council to ensure that customers and clients are supplied with relevant information in an efficient and effective manner.

Represent the customers’ best interests in seeking expert or specialist advice from services inside or outside the Council.

Schedule appointments for customers where necessary and follow up to ensure requests for service are followed through to conclusion.

Maintain up-to-date records and knowledge required to provide the effective processing of requests and enquiries.

Assist customers in locating Council information stored in computerised and manual formats including the processing of payments as required

Interpret and accurately record all information provided by customers in accordance with complex benefits legislative requirements, carefully checking customer claim forms and requesting supporting evidence where appropriate.

Encourage and assist customers to locate and use Council information and service delivery systems e.g. Council website and Customer Self Service

Participate in corporate working, in particular in order to achieve the corporate objectives and personal development aims.

Applicant Requirements:

Qualifications:

N/A.

Experience: 2+ years working within a similar role.

Compliance: References covering the last 2 years and references covering the last 2 years.

Travel: Clean UK driving license with the ability to commute to and from work independently.

Hours: 37.5 hours p/w.

Working with Seven Social Care:

We have been helping social care professionals find exciting new roles for almost a decade, so we know exactly where to look when it comes to sourcing the best opportunities. We operate across the UK, and, with over 300 five-star reviews, multiple awards and amazing relationships with the biggest employers in UK social care, we give you the best chance of landing your next role.

We have a reputation for recruiting at lightning speed, however, we can only respond to candidates who meet the exact requirements of the position. If you have any queries about a role or application, please visit our website where our amazing candidate support team will be more than happy to help.