Disrepair Surveyor

JOB DESCRIPTION

Seven Resourcing are looking for an experienced Disrepair Surveyor for Hammersmith and Fulham Council on a temp contract of 12-14 months with a view to extend. 

The role:

To provide client management of the Disrepair team

Ensure that for the services/area allocated, the service Is joined up and consistently meets resident and other stakeholder expectations.

The post holder is responsible for the project management of and dealing with and resolving all disrepair claims and casework, litigation claims, liaising with Legal, claimants and contractors to resolve cases.  Will provide advice to managers and staff within responsive repairs on disrepair protocol.

Key Responsibilities:

• Lead on developing and agreeing acceptable quality standards for disrepair case works with service provider and tenant representatives.
• Client the disrepair service to deliver agreed performance and customer satisfaction targets.
• Ensure the housing stock is safe and compliant in line with best practice and current recognised standards.
• Apply the performance framework to monitor contractors and drive service improvement. Within this framework build a collaborative operating culture to maximise efficiency, drive innovation and secure ‘best in class’ customer service.
• Monitor the quality of repairs to ensure that services are not just provided on a timely basis but that they are completed as far as possible on the first visit and to a quality that drives high levels of customer satisfaction.

Applicant Requirements:

• Qualifications: 
  • The post holder must hold either a degree in building surveying and/or the equivalent experience in delivering the disrepair service. 
  • They need to demonstrate at least 2 to 3 years management experience
• Experience: 
  • Extensive experience in building surveying and/or repairs operational delivery or supervising contracts or disrepair case management.
  • Extensive experience of housing responsive repairs including experience of working in a customer service organization providing a high quality service to members of the public consistently and sensitively, according to their needs and customer care standards

Working with Seven Resourcing:

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