Homelessness Prevention Officer (Early Intervention and Triage)

Seven Social Care is looking for a Homelessness Prevention Officer (Early Intervention and Triage)   at Oxford City Council

The role:

Hybrid but able to be fully remote if needed

Taking referrals from internal and external teams for customers who are struggling to sustain their tenancies, engage with these customers towards finding a solution which would help them avoid homelessness. Give advice to customers on re-housing options, including mutual exchanges, re-housing prospects; bidding through choice based lettings; improving access to employment; debt & money advice and to gather information on any relevant changes to the clients’ circumstances. To proactively engage with customers on Universal Credit or legacy benefits struggling to pay their rent and work towards a solution before their tenancy becomes at risk.

Assisting customers in filling out Homelessness Assistance Applications and taking on Prevention Duty to support customers at risk of homelessness in accordance with the team’s procedures.

Using coaching and motivational techniques, supporting customers to overcome challenges preventing them from carrying out their plan. Adapting plans to customers’ changing circumstances to ensure the best possible support for their individual situation.

Managing a diverse caseload of vulnerable customers with a wide range of complex needs. Engaging with customers suffering from poor mental health leading them to specialist support when appropriate.

Raising safeguarding concerns and liaising with safeguarding specialists for example social service or domestic abuse specialists.

Maintain accurate and detailed casework records in line with council policies, procedures, code of guidance and legislation.

Providing expert advice and support to customers on UC struggling to manage their claims. Identifying any payment errors, shortfalls or deductions. Resolving any errors for the customer, liaising with the DWP when necessary.

To establish, develop and maintain effective working relationships with all work colleagues to ensure an integrated contribution to the council’s objectives and to participate actively in team meetings.

Adhere to policies and procedures in relation to health and safety and lone working.

To work in a flexible manner and contribute to projects and support colleagues with day to day tasks ensuring continuity of the service.  

Working with Seven Social Care:

Established in 2011, Seven Social Care is a leading provider of social care professionals to county councils, charities, hospitals, care homes and private organisations across the UK.

Seven is the recruitment service that guarantees experienced, qualified and available staff exactly when you need them. Our expert talent acquisition team seamlessly connect professionals to all areas of social care; including Children and Adults, Mental Health, Substance Misuse, Community, Support Work and everything in between.

After being shortlisted for multiple awards in 2018, we are proud of our nationwide reputation for providing a world-class recruitment service that is underpinned by honesty, integrity and attention to detail.

Refer a friend, family member or colleague for £250

If you’re not the perfect match for this role, but you know a Social Worker who is, help them find their dream job by referring them to Seven Social Care. As a little ‘thank you’ from us, you will receive £250 for every referral that is successfully placed into a new role.

For more exclusive Social Worker jobs, please visit our website by searching ‘Seven Social Care’ on Google, or call 0333 200 5424.