Housing Choices Advisor

Seven Resourcing are currently seeking a Housing Choices Advisor to work within North West District Council. This is a full time hybrid role (36.5 hrs) paying £18.35 p/h. 

Summary

To prevent homelessness by giving comprehensive advice and assistance, covering the full range of housing options offered by the Council and other agencies to enable customers to find solutions to their housing issues. To provide first line support to those seeking advice, undertaking initial assessments to identify customer needs and ensuring that customers can access the necessary support to address their housing needs.

Where necessary undertake homelessness investigations, issue decisions and discharge the Council’s homelessness prevention duty in accordance with relevant legislation.

Key Responsibilities

To prevent homelessness where possible by acting as a first point of contact for customers approaching the Housing Choices Team. Ensure the housing register is an effective mechanism to meet housing needs.

To interview/visit clients who are potentially homeless to assess their housing situation prior to any application being made under Part VII of the Housing Act 1996 (as amended by the Housing Act 2002).

To offer advice and assistance to prevent such clients becoming homeless, by taking a proactive approach to preventing homelessness.

When necessary managing homeless prevention cases to ensure they comply with the requirements of the Homeless Reduction Act

Undertake case management where required for other housing advice cases where ongoing advice or support are necessary.

Carry out referrals to other agencies to facilitate support needed, liaising with landlords, courts to resolve housing need

Triage customers to identify urgency of their case and refer into the most appropriate service

To provide first line advice and assistance to customers approaching the housing choices team

Additional responsibilities:

To always see the service through the eyes of the customer and make suggestions for improvement where appropriate

To carry out duties efficiently and effectively

To constantly challenge own performance and make improvements

To help build pride, passion and reputation for NWLDC

To participate in the Council’s appraisal scheme and to undertake any necessary training and development as identified for the job role

To ensure high standards of health and safety practice are maintained in accordance with council policy, including the health and safety and welfare at work of themselves and colleagues.

To promote the Council’s Equality and Diversity Policy to ensure service provision and employment practices are non-discriminatory.

To undertake any other reasonable tasks appropriate to the grading of the post and as required by the line manager

To assist in the event of a civil emergency in any way as instructed

Working at Seven Resourcing:

Established in 2011, Seven Social Care is a leading provider of social care professionals to county councils, charities, hospitals, care homes and private organisations across the UK.

After being shortlisted for multiple awards in 2018, we are proud of our nationwide reputation for providing a world-class recruitment service that is underpinned by honesty, integrity and attention to detail.

If you’re not the perfect match for this role, but you know a someone who is, help them find their dream job by referring them to Seven Resourcing. As a little ‘thank you’ from us, you will receive £250 for every referral that is successfully placed into a new role.