Housing Officer

Seven Resourcing are looking for a Housing Advisor to work in Kettering. This is a permanent position paying £28,890per annum. The role is 37.5 hours per week, allowing 25 days annual leave plus statutory bank holidays.  

The role:

To provide advice/casework on all areas of housing law, having regard for relevant legislation, guidance and case law – meeting the requirements of the Advice Service Alliance Standard for advice case work relating to Welfare Benefits, Debt and Housing.

Deliver a professional, impartial, pragmatic and outcome focussed advice service to beneficiaries whilst working to Accommodation Concern’s Quality Standards, Policies and Procedures and Regulatory Requirements.

Signposting to other local specialist agencies for expertise when required.

Support the office team to function in a professional and efficient way, enabling clients to receive a high standard of service.

Key Responsibilities:

Provision of independent housing, homelessness, (benefit, debt where linked) advice and case work.

Provision of advice on housing options in order to prevent homelessness.

To provide advice to clients wanting to use Keyways, the Council’s choice-based allocations scheme.

Conducting initial client interviews within diverse operational sites.

General level advocacy and negotiation on behalf of client to other agencies/ authorities.

Telephone advice as appropriate.

Agree client needs and identify desired outcomes/actions.

Initial contact/referral with other agencies to help coordinate services.

Statutory challenge under Sections 202 of the Housing Act 1996 Part 7 (as amended) and other challenge /advocacy means regarding sections 183, 188, of the Act.

Housing Act 1996 Part 6 advocacy and statutory challenge.

Supporting where appropriate court representation and liaising with relevant professionals on the client’s behalf.

Income maximisation through money, debt and welfare casework and representation (where linked to a housing case).

To maintain the accurate recording of client contacts and feedback within statistical software packages.

Writing/setting case outcome inline with S.M.A.R.T Principles.

Work in accordance with the AQS operating model for casework management.

Meet management performance targets.

To support your Line Manager to ensure that the Advice Centre remains compliant and meets all regulatory requirements eg CMA Debt centre & FCA.

To work and liaise with other Advisors, to share information and to support best practice.

To refer clients to other colleagues / services to assist in meeting any identified needs and liaise and negotiate with relevant agencies.

Maintain up to date knowledge around homelessness / housing system, case law and the effects of any reform and forthcoming changes.

Work collaboratively with other colleagues in the team and wider organisation to enhance the services provided.

Applicant Requirements :

Experience: 2 years’ experience in a similar role.

Compliance: 3 years references.

Travel: Clean UK driving license with the ability to commute to and from work independently.

Hours: 37 hours p/w.

Working with Seven Social Care:

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