Income Billing Officer

Seven Resourcing are looking for an Income Billing Officer to work in Solihull. This position is initially for a period of 4 months and is paying £24.08 per hour (PAYE ) or £26.99 19.35 per hour (umbrella). The days worked can be discussed for what works best for yourself. 

The role:
To deal with the effective processing of billing and collection with regard to Council Tax, Non Domestic Rates, Business Improvement District (BID), Housing Benefit Overpayments and Sundry Debts.

Key Responsibilities:

• To process amendments including changes to occupation, direct debits, entitlement to reliefs, discounts, exemptions, and changes to payment methods in respect of Council Tax and Non-Domestic Rate accounts
• To set up new customers for sundry income accounts
• To process amendments including change to direct debits, changes to payment dates, change of name for sundry income debts.
• To check direct debit prelists and deal with any exceptions for all income areas
• To support the effective collection of Council Tax, Non-Domestic Rates, Business Improvement District (BID), Housing Benefit Overpayments and Sundry Debts up to reminder level
• To deal with any billing exception reports for Council Tax, Non-Domestic Rates, Business Improvement District (BID), Housing Benefit Overpayments and Sundry Debts
• To deal with all routine billing enquiries from members of the public, businesses and other agencies by telephone, written correspondence, or electronic means
• To process refunds of overpaid Council Tax, NNDR, BID, Housing Benefit Overpayments, Sundry Debts in accordance with the appropriate limits set by the authority.
• To allocate routine unapplied sundry income payments to a customer’s account
• To deal with any uncashed refunds for Council Tax, NNDR, BID, Housing Benefit Overpayments, Sundry Debts
• To take the necessary action to trace debtors that have left with no forwarding address and update accounts as appropriate. Where necessary arrange for any write off action to be processed.
• Assist in the detection and prevention of fraudulent applications in respect of Council Tax or Non-Domestic Rates.
• Determine the statutory reliefs for exemptions in respect of Council Tax, Non-Domestic Rates and BID and the systematic renewals of entitlement where appropriate.
• Make referrals to visiting officers for void cases, exemptions, and discounts, as necessary.
• Cover for scanning post when required.
• Adapt to new methods, techniques, and procedures as they are introduced.
• Assist the Income Billing Team Leader in establishing and implementing procedures, standards, targets, and new initiatives.
• Maintain a basic knowledge of Housing Benefit & Council Tax Reduction
• Have a working knowledge of the computer system and be aware of the impact the inputting of information has on other systems.
• Work with colleagues to ensure business needs are met and appropriate levels of cover are in place at all times.
• Any other appropriate duties as and when required.

Applicant Requirements:

• Experience: 3+ years working within a similar role. 
• Compliance: Proof of right to work in the UK and 2 x references. 
• Travel: Clean UK driving license with the ability to commute to and from work independently.
• Hours: 37.5 hours P/W

Working with Seven Social Care:

We have been helping social care professionals find exciting new roles for almost a decade, so we know exactly where to look when it comes to sourcing the best opportunities. We operate across the UK, and, with over 300 five-star reviews, multiple awards, and amazing relationships with the biggest employers in UK social care, we give you the best chance of landing your next role.

We have a reputation for recruiting at lightning speed, however, we can only respond to candidates who meet the exact requirements of the position. If you have any queries about a role or application, please visit our website where our amazing candidate support team will be more than happy to help.