Income Recovery Officer

Seven Social Care is looking for a Income Recovery Officer to work with Sandwell Council. 

37 hours per week based at Sandwell Council House, Freeth Street, Oldbury, B69 3DE / Hybrid working.

The role:

We are looking for Income Recovery Officers for an opportunity to join a highly efficient and professional service that places itself in a strong position to meet the challenges and demands of maximising income collection and sustaining tenancies at every opportunity.
Income experience is essential.
The Service is responsible for managing, monitoring and recovering arrears of rent and other housing related charges from current and former tenants. A key objective is to combine the effective recovery of arrears with the provision of a high-quality customer-focused advice, assistance and support service. You will be a key player in ensuring prompt and effective early action is taken to control and recover outstanding arrears to eviction stage and other associated debts.

• Literacy level 2 (or equivalent) and Numeracy Level 2 (or equivalent)
• A minimum of 2 years’ experience of working in a rent arrears recovery/income collection environment
• Excellent negotiation and communication skills
• Excellent customer service skills
• Ability to work with minimal supervision
• A performance-driven work ethos
• A desire to help customers to sustain their tenancies
• Highly organised and understand the importance of attention to detail
• A good working knowledge of arrears management procedures and processes
• Ability to use own initiative when supporting vulnerable customers and dealing with complex arrears cases 
• A good working knowledge of Universal Credit

Applicant Requirements:

• Experience: Working within the same or similar role

Working with Seven Social Care:

Established in 2011, Seven Social Care is a leading provider of social care professionals to county councils, charities, hospitals, care homes and private organisations across the UK.

Seven is the recruitment service that guarantees experienced, qualified and available staff exactly when you need them. Our expert talent acquisition team seamlessly connect professionals to all areas of social care; including Children and Adults, Mental Health, Substance Misuse, Community, Support Work and everything in between.

After being shortlisted for multiple awards in 2018, we are proud of our nationwide reputation for providing a world-class recruitment service that is underpinned by honesty, integrity and attention to detail.