Market Shaping Broker

Seven Resourcing are currently seeking a Market Shaping Broker to work within Nottinghamshire County Council. This is a full time hybrid role, paying £16 p/h. 

Job Purpose

To co-ordinate and support the sourcing and arrangement of home based care services under the direction of Community Partnership Officers

Key Responsibilities

Responding to requests from commissioners for home based care services for users of managed services

Liaising with providers to source and commence home based care services that have been commissioned for individuals; following established processes and procedures

Liaising with providers to enact changes to home based care packages, as instructed by commissioning workers

Keeping in regular contact with care providers to maintain an overview of service capacity; liaising with Community Partnership Officers regarding concerns or issues

Recording and updating social care records on Mosaic and other information systems

Supporting and assist the Community Partnership team in maintaining and analysing management information, qualitative and quantitative data relating to home based care

Acting as a point of contact for day to day queries from service users/carers and operational staff and to contribute to initial problem solving responses to complaints or concerns in respect of service provision

Communicating with service users regarding changes in packages of care, including changes of provider

Undertaking telephone customer satisfaction surveys in respect of home based care services; using established processes

Supporting the Community Partnership team to maintain and ensure effective communications between providers and service users

Working at Seven Resourcing:

Established in 2011, Seven Social Care is a leading provider of social care professionals to county councils, charities, hospitals, care homes and private organisations across the UK.

After being shortlisted for multiple awards in 2018, we are proud of our nationwide reputation for providing a world-class recruitment service that is underpinned by honesty, integrity and attention to detail.

If you’re not the perfect match for this role, but you know a someone who is, help them find their dream job by referring them to Seven Resourcing. As a little ‘thank you’ from us, you will receive £250 for every referral that is successfully placed into a new role.