Neighbourhood Housing Officer

Seven Resourcing are looking for a number of temporary Neighbourhood Housing Officers to work in Gateshead. These positions are initially for a period of 3 months and are paying from £12.87 – £15.03 per hour (PAYE and umbrella payment options are available).

The role:

To deliver a comprehensive, customer focused and responsive tenancy and estate management service to sustain tenancies. Supporting tenants and helping to create safe and clean sustainable neighbourhoods.

Key Responsibilities:

Proactively manage a cross tenure patch of properties, including properties managed on behalf of other landlords, providing customer focussed services in line with the company’s service standards and values.

To become the key local contact for tenants, providing appropriate support and early intervention to sustain tenancies and maximise income.

To work with vulnerable tenants, making appropriate referrals and liaising with partners and services to develop and monitor support plans.

Carry out a range of visits to ensure tenancies are sustained and properties are kept in good condition.

To provide customers with appropriate housing advice and where necessary carry out home visits to assist the rehousing process; this includes visits to approve mutual exchanges and registration of transfers.

To proactively manage and investigate reports of nuisance and ASB to prevent escalation. Take appropriate action in each case, working in partnership with other services and agencies to seek a positive resolution.

To undertake reviews of fixed term and introductory tenancies.

To provide a responsive estate management service to ensure a clean, safe and sustainable environment, reporting and tackling environmental issues daily.

Carry out scheduled inspections to support and compliment the daily identification of issues on estates and communal areas.

To liaise with customers, other services, councillors and a range of partners, on occasion this will mean working outside of normal working hours.

Applicant Requirements:

• Qualifications: Evidence of continual professional development and a willingness to undertake additional training as required.
• Experience: 2+ years working within a Housing related.
• Compliance: Proof of right to work in the UK and 2 x references.
• Travel: Clean UK driving license with the ability to commute to and from work independently.
• Hours: 37.5 hours p/w.

Working with Seven Social Care:

We have been helping social care professionals find exciting new roles for almost a decade, so we know exactly where to look when it comes to sourcing the best opportunities. We operate across the UK, and, with over 300 five-star reviews, multiple awards and amazing relationships with the biggest employers in UK social care, we give you the best chance of landing your next role.