Repairs And Operations Coordinator (Housing)

Seven Resourcing are looking for a temporary Repairs And Operations Coordinator (Housing) to work in Bournemouth. This position is initially for a period of 3 months and will involve working 30 hours per week. The hourly rate will be £12.00 per hour (PAYE) or £14.00 per hour (Umbrella).

The role:

To work within the Building Maintenance Repairs Centre, to provide excellent customer service to Housing Landlords tenants and leaseholders, Corporate FM and Seascape South clients and other external clients by diagnosing repairs and maintenance on first contact. To provide an efficient scheduling service for Building Maintenance trade operatives by offering mutually convenient appointments within Government set or Service Level Agreement timescale to all clients and customers.

Key Responsibilities:

Answering incoming telephone calls (within 5 rings) from multiple parties stated below in a professional and efficient manner. Being proficient in the use of the Telecoms ICT system CC6 or any other telecoms system provided.

To deliver a consistently positive and courteous service to all repairs and maintenance enquiries. To take ownership of the customers/client’s enquiry or service request, listening actively to ensure all details are accurately captured. Where necessary monitor job through to completion or give technical support to help try and rectify the customers/client’s situation over the phone.

Establishing if there is a need to send a surveyor or a trade operative out and/or give assistance on how to prevent any further damage to the property or household contents. To convey accurate advice to customers/clients on the nature of their repair/enquiry. Ensure the customer/client is aware of actions that will be undertaken and fully aware of any actions the customer will need to undertake.

Raise all repairs and maintenance and facilities management calls on the appropriate ICT package, (Northgate Housing System / Technology Forge or Microsoft Outlook).

Offer and schedule a mutually convenient appointment to all customers/clients on first contact on the appropriate ICT package. (Kirona DRS & Kirona Job Manager or Microsoft Outlook) Ensuring that the trade operative is allocated the appropriate time to complete the repair on first visit where ever possible.

Prioritising emergency works and Right-to-Repairs over all other responsive repairs ensuring all Right-to-Repairs are attended to within Government timescale.

Issue responsive repairs to trade operatives by phone or through the Mobile Working ICT package Kirona Job Manager in ‘real time’.

Schedule (incoming/outgoing) cyclical repairs and maintenance on Kirona DRS by appointment within an appropriate timescale.

Soft Facilities Management, managing and scheduling meeting room bookings for various sites for all Corporate Clients. Ensuring that all meeting rooms booked for customers/clients on Technology Forge Room Booking System.

Applicant Requirements:

• Qualifications: N/A.
• Experience: 2+ years working within a similar role.
• Compliance: Current DBS check and references covering the last 3 years.
• Travel: Clean UK driving license with the ability to commute to and from work independently.
• Hours: 30 hours p/w.

Working with Seven Social Care:

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