Service Manager – Autism Services

Seven Social Care are looking for a Service Manager to work within th autism service based in Broxburn EH52 6RQ. This is paying up to £35,000 per annum.

The role:

The Services Manager role will effectively provide the overall management of designated services within a locality area and will be a key contact for our partners within local authorities, health services and other third sector organizations. The Service Manager role requires strong leadership and the will to drive the area forward towards achieving Primecare Health Ltd mission and strategic objectives. This role is pivotal to the success of our mission and ambition to support people with Autism and learning disability to lead the lives of their choosing; lives that are full, meaningful, and inclusive.

As an effective Services Manager, you will lead, motivate, and inspire others to be proud of the support services they provide. You will lead on our vision of a facilitative management approach supporting the Team Leaders in their leadership role and to embed this approach across the organization.

You will set a positive and vibrant tone within the area and nurture an environment which focuses on all workers making a valuable contribution whilst sharing a responsibility for leadership that is accountable to the people we support, their families and Primecare Health Ltd (Leading the Way) as a whole. This approach will emphasize the value that all parties bring and seek to build on these talent assets.

You will model a leadership approach based on creativity, pragmatic optimism, persistence and based on emphasizing and developing assets rather than managing deficits.

Key Responsibilities:

• 1)    You will take the lead in ensuring our vision of delivering individual and personalized services becomes reality both in principle and in practice. This will encompass the planning, design, development, and facilitative management of new and existing services whilst working collaboratively with key stakeholders.

   

  2)    You will lead, manage, support and work alongside Team Leaders to monitor the quality of individual services, robust support strategies, specifically chosen and matched support teams, which will include audit and Quality Assurance activity.

   

  3)    You will work with your teams to develop a co-production approach ensuring we maintain good lines of communication and positive working relationships with all families and professionals involved in supporting the individual. Central to a co-productive approach will be to ensure that all decisions are made with or as close to the person as possible with and by those who know the person well.

   

  4)    You will ensure the principles and practice of Inclusion underpin the work of the area. You will ensure Team Leaders and support teams understand and are clear on the importance of their community connecting role from the point of recruitment. This will include ensuring that people we employ are focused and motivated to maximize opportunities for natural networks to grow and real connections within communities to be made. You will ensure teams understand the importance of safely decreasing paid support from people’s lives wherever practicable and the positive impact this can have.

   

   

  5)    You will protect and promote the dignity and rights of people with Autism and Learning disabilities within our organization and the wider society. You will maximize opportunities to promote and facilitate positive public attitudes towards people with Autism and Learning disabilities at all times

   

   

  Line Management Responsibilities

   

  6)    You will line manage Team Leaders offering guidance and support whilst ensuring they are competent and confident in their role. This will include seeking feedback and evidence to ensure that all relevant stakeholders have confidence in their abilities.

   

  7)    You will have the knowledge and skills to develop a culture of facilitative management whilst modelling this style within your own approach. Central to this approach will be to ensure that Team Leaders have the skills and confidence to develop more autonomous support teams.

   

  8)    You will regularly provide undertake formal and informal supervision and support to Team Leaders and undertake annual appraisals.

   

  9)    In collaboration with our Learning & Development Team, you will support and deliver our vision to up-skill all staff to maximize their understanding of their roles and responsibilities. This will include identifying and facilitating learning opportunities to ensure that our Team Leaders and front-line support teams have the skills to deliver on providing high quality personalized services.

   

  10)    You will work alongside Team Leaders to identify both individual and team learning and development needs. This will include the management of the local training plan which will encompass mandatory training as well as bespoke training in line with individual need. You will have lead responsibility in ensuring that access to training is planned and that training records are accurate and up to date. You will recognize the importance of modelling and day to day learning in staff development and the delivery of quality services.

   

  11)    You will ensure that training plans are individual to each team member and are matched to the person/people they support ensuring effective and efficient use of funds.

   

  12)    To ensure that local teams have up to date knowledge and understanding of Primecare Health Ltd policies and procedures and the associated implications for practice.

   

  13)    To support Team Leaders and teams to manage effective staffing processes e.g., the allocation of annual leave, adequate levels of cover for both emergency and planned leave, monitoring and notifying of sick leave and any staffing issues that arise.

   

  14)    To work closely with the Human Resources Team to maintain positive employee relations and good practice.

   

   

  Organisational Service Delivery Responsibilities

   

  15)    You will have an in-depth understanding of the current social care landscape in relation to the Personalization agenda and Self-Directed Support legislation. You will be able to translate this knowledge into practice within the context of Primecare Health Ltd strategic objectives and our commitment to delivering individual personalised services.

   

  16)    You will take a lead role in developing and maintaining methods of participation for all stakeholders to provide feedback on the quality-of-service provision. You will develop clear evidential processes to ensure that feedback influences service development and improvement accordingly.

  17)    There is a requirement for Care Inspectorate Registered Manager status. 

   

  18)    You will demonstrate a working knowledge of the Scottish Social Services care regulatory framework, including Care Inspectorate requirements, Health, and social Care Standards, SSSC Codes of Practice and the registration of the social care workforce.

   

  19)    To supervise the ongoing delivery and development of all services in line with Primecare Health Ltd standards, ensuring that service delivery is of the highest quality and operates within the requirements of internal policy and procedure, SSSC Codes of Practice and the Health and Social Care Standards.

   

  20)    You will embed and expect a culture and practice of genuine involvement of people we support and their families in driving their own lives and support. You will encourage and expect feedback from key stakeholders and use this to influence improvements in both individual services and the perception and reality of Primecare Health Ltd services as a whole

   

  21)    To take a lead role in ensuring healthy and safe working policies. Procedures and practices are in place and implemented.

   

  22)    In line with our aim of supporting people to live full and meaningful lives; you will take a pro-active and positive approach to risk enablement working alongside individuals and key people in their lives, whilst always ensuring appropriate assessment and recording is in place.

   

   

  23)    You will manage quality assurance systems that monitor and evaluate outcome specific service delivery and operations that adhere to both internal and external regulatory requirements. You will develop appropriate action plans which seek to address the outputs of these QA systems as appropriate.

   

  24)    To take a lead role in representing Primecare Health Ltd externally including Provider Forums and relevant partnership opportunities within the area, ensuring we are fully involved in shaping local statutory services for the future.

   

  25)    You will take appropriate steps, both in your personal approach and procedurally, to effectively manage sickness absence, to support and promote attendance at work and assure the health and wellbeing of staff.

   

  26)    To co-ordinate and take part in the on-call responsibilities as required.

   

  27)    To work alongside people we support, families, Team Leaders, Practitioners and others in providing guidance and ensuring consistency and quality of support embedding standards such as the SSSC Codes of Practice and the Health and Social Care Standards.

   

   

  Other Role Specific Responsibilities

   

   

  28)    You will work closely with the Operations Manager to ensure overall area development; and that Organisational strategic objectives and work streams are met effectively.

   

  29)    To take the lead role in maintaining and updating systems such as administration and ICT, ensuring the continuation of efficient and effective operations.

   

  30)    To represent Primecare Health Ltd at various meeting, training events and social occasions as the need arises and to promote generally the genuine involvement and participation of people with Autism and Learning disabilities.

   

  31)    To be willing to maximize learning and development opportunities considered for self-development or that which is required to ensure that the services meet Care Inspectorate or Scottish Social Services Council registration requirements.

   

  32)    To put into practice, Primecare Health Ltd health and safety and equal opportunity policies and to maintain the values and aims of Primecare Health Ltd at all times.

   

  33)    To manage administrative and ancillary services as appropriate

   

  General Responsibilities

   

  34)    To be responsible for maintaining your own health and safety whilst at work and for the health and safety of colleagues, people who use services and for alerting the officers responsible to any hazards or potential risks to health and safety.

   

  35)    To ensure compliance with the Data Protection Act and to ensure that an appropriate level of confidentiality is maintained around issues which may be personally or commercially sensitive.

   

  36)    To be responsible for the establishment and maintenance of positive working relationships both with external agencies and internal departments and with individual colleagues with whom interaction is required.

   

  37)    To undertake any other roles and accountabilities which would be lawful, reasonable, and appropriate to the role.

Applicant Requirements:

• Qualifications: A management or other qualification which is relevant for the purposes of registration with the SSSC and Care Inspectorate.

   

  Knowledge of needs and aspirations of vulnerable people including people with Autism and learning disabilities and their families.

   

  Demonstrable knowledge of and high level of skill in a particular area of the social care field (e.g., supported living) and ability to develop skills in other areas.

• Experience: 2+ years working within a similar role. 
• Compliance: Current PVG check. 
• Travel: Clean UK driving license with the ability to commute to and from work independently.
• Hours: 37 hours p/w.

Working with Seven Social Care:

We have been helping social care professionals find exciting new roles for almost a decade, so we know exactly where to look when it comes to sourcing the best opportunities. We operate across the UK, and, with over 300 five-star reviews, multiple awards and amazing relationships with the biggest employers in UK social care, we give you the best chance of landing your next role.

We have a reputation for recruiting at lightning speed, however, we can only respond to candidates who meet the exact requirements of the position. If you have any queries about a role or application, please visit our website where our amazing candidate support team will be more than happy to help.