Service Manager – Care Homes

Seven Resourcing are looking for an interim Service Manager to work at Grays Fair Court in Norwich. This role would involve working for Norfolk County Council.

This position is initially for a period of 3 months and is paying £30.00 per hour (paid to you via an umbrella company).

The working hours are Monday – Friday from 9am – 5pm.

The role:

To ensure the provision of high quality Reablement and assessment services that support the rights of people to live the lives they choose as far as they are able. The registered manager is directly accountable to the senior management team, working within Norfolk County Council (NCC) policies/procedures and to the regulatory body for

domiciliary care, the Care Quality Commission.

To work in partnership with key stakeholders, such as acute hospital trusts, community health providers, Clinical Commissioning Groups and commissioners, to develop the service to be responsive to operational business needs, needs of individuals using the services and meet policy requirements.

Key Responsibilities:

Manage all aspects of the team to provide sound leadership ensuring staff are clear about their respective duties, responsibilities and have the support they need to carry out their roles safely. This includes the safe and effective recruitment and training of all staff

To have oversight of staffing capacity and resources within Norfolk First Response through regular monitoring to ensure the timely and safe operation of the service.

To be the Health and Safety lead in their area of responsibility. This will include continually review and monitor Service Risk Assessments and to take action to minimise risks presented to staff and people using Norfolk First Response services

To be legally responsible for and monitor the quality and quantity of work undertaken by Norfolk First Response staff to ensure compliance with the Care Quality Commission (CQC) regulations for Domiciliary Care through continuous monitoring, auditing and development of quality improvement plans in all areas over which the manager has responsibility.

To work with partners and stakeholders within the Health and Social Care system to deliver seamless integrated services to people in Norfolk.

To control expenditure within the Norfolk First Response staffing budget.

To line manage a team of Operational Managers. To provide effective supervision, appraisals, and regular team meetings.

Investigate/resolve complaints and incidents. Identify any areas of learning and implement actions to support the continuous development of the service.

Applicant Requirements:

Qualifications:

NVQ Level 5 in Health and Social Care.

Experience: 2+ years working within a similar role. 

Compliance: Current DBS and 2 x references. 

Travel: Clean UK driving license with the ability to commute to and from work independently.

Hours: 37.5 hours p/w.

Working with Seven Social Care:

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