Service Support Analyst

Seven Resourcing are currently seeking a Service Support – Schools MIS Technician to work within Nottinghamshire County Council. This is a full time role, paying £15 – £19 p/h. 

We are a well-established ICT support service and have an exciting opportunity available for a MIS Technician to join our friendly and professional School ICT Service Desk team. 

We have been providing MIS support to schools and academies across Nottinghamshire and neighbouring counties for 30 years.  O ur aim is to ensure that our schools and academies achieve the most effective use and best value for money from their SIMS, FMS, ScholarPack or Arbor software.

Benefits:

Part of a friendly and well-established team

Flexible working hours within our core service hours (8am-5pm Mon-Thu / 8am-4.30pm Mon-Fri)

25 – 30 days annual leave (based on full time and number of years’ service), plus bank holidays

Local Government Pension Scheme

Training and Development Opportunities

About the Role:

The Schools MIS Technician role resolves incoming queries from customers via telephone, email and web chat. The team environment is positive, friendly and has a proactive can-do attitude.

You will need to be self-motivated, have effective problem-solving abilities, excellent customer service skills and work well as part of a busy team. 

You must have experience of infrastructure technologies such as Servers, Communications, Operating systems, MS product set (Server, SQL and Client), SOLUS (SIMS Online User Services), Microsoft (Office) 365 and browser technologies (Edge and Chrome).

You will need to have good verbal and written communication skills, an ability to work under pressure and be flexible at peak times.  You will be enthusiastic, reliable with a passion for learning and an ability to work together to effectively share, manage and prioritise issues and requests received from schools.   Previous experience of working in an IT service desk, school environment or knowledge of schools MIS systems is a distinct advantage, however training will be provided.

Working at Seven Resourcing:

Established in 2011, Seven Social Care is a leading provider of social care professionals to county councils, charities, hospitals, care homes and private organisations across the UK.

After being shortlisted for multiple awards in 2018, we are proud of our nationwide reputation for providing a world-class recruitment service that is underpinned by honesty, integrity and attention to detail.

If you’re not the perfect match for this role, but you know a someone who is, help them find their dream job by referring them to Seven Resourcing. As a little ‘thank you’ from us, you will receive £250 for every referral that is successfully placed into a new role.