Support Services Manager

Seven Resourcing is working with Nottinghamshire County Council for Clayfields House to recruit an experienced Support Services Manager.

You’ll be leading managers across the service in Social/Health/Education services. Based at Clayfields you’ll have expertise of managing projects/funding and technical knowledge. You’ll be working with Stanley security to look after the building which houses up to 20 young people who are “young offenders”. The hiring manager Paul Thomas is looking for someone to ideally start before the 17th February when the current post-holder is leaving so you can get a suitable handover. You’ll be managing a multi-million pound project with an environmental programme action plan of looking to update the centre.

The work is on-site and you need to not only be a technically sound person but be a people person who can engage with the young people, security staff and colleagues.

Interviews are planned to be help on the 18th for the 1st interview over microsoft teams then have a second interview where you would meet with Paul and Matt his colleague.

Job Purpose:

To work as a member of the senior leadership team within Clayfields House Secure Children’s Home ensuing high standards of financial management, building and facilities management and development.

To take the lead in the development of the site and manage DfE capital bids and contracts.

This will include managing a team of front line/operational/technical or professional staff to meet the required service standards, in line with the service plan and associated standards within the service.

Usually 9 – 5 hours, but they can work flexibly depending on whether you want to come in earlier or later as long as you do the 7.5 hours per day.

Duties and Responsibilities:

To deliver the targets set down in the service and team plans through effective line Management.

To resolve any service delivery issues within available resources.

To improve the performance of staff under his/her line management by maintaining communication with staff and providing the appropriate support and guidance.

To improve customer satisfaction levels for the service.

To act as a professional exemplar at all times.

To deploy and manage assigned budgets and income in the region of £4 million per year plus grant income and to take corrective action where appropriate in liaison with the Service Manager.

To build positive relationships with staff and colleagues.

To inform the Service Manager of any changes in the operational environment including customer satisfaction

To manage and take a lead role in the design, execution and implementation of complex site-wide projects including refurbishment of existing facilities and also extensions and new build facilities within the site, securing detailed costs from multiple specialist suppliers and tendering for appropriate grant funding to modernise and enhance the building and the environment of the Centre, to optimise the safety and well being of visitors, staff and young people.

To manage, organise and oversee Technical maintenance work and ensure the premises are maintained to the required operational, security and cleanliness standards

To manage all aspects of the integrity and security of the Centre, the health and safety of all our customers, visitors, staff and the local community. To implement Policies, Procedures and monitoring regimes and to deliver training courses to ensure the delivery of a high quality, safe and secure service.

To manage, maintain and operate the CCTV Systems, door alarms, PAC electronic door entry system, fire alarm system, mobile pager and personal attack system, plus other essential security and communications equipment.

To manage contractors and other operatives engaged in work and to monitor and to report on any health and safety or quality management issues.

To manage the design and implementation of electrical wiring infrastructure, to carry out new fixed electrical installations, data cabling and connections, alterations to existing electrical installations.

To deputise for the Service Manager as required and participate in both on-site and home based out of hours support.

To ensure appropriate confidentiality and security of information including information technology as stipulated by the ‘Information Security Strategy’ and relevant legislation.

The postholder will discharge all duties with due care and vigilance taking into account the potential danger and volatility of the residents within the Centre. At all times, the postholder will be expected to employ their training in MAPA de-escalation and restraint techniques to ensure the safety of the postholder, their colleagues and the service users.

To strategically manage and deliver the efficient operation of essential services, plant, machinery and equipment including air conditioning, auxiliary power generation, heating/lighting systems and associated control mechanisms.

To strategically manage and deliver the efficient operation of complex integrated security systems and equipment including CCTV, electronic door controls, personal protection systems, paging systems and other electronic devices, and to deal effectively with any problems or difficulties arising. To contract with a range of external suppliers ensuring best value for money and the highest standards of operational effectiveness.

The post holder will be the Nominated Property Officer for the building and will manage all obligations arising from this, including statutory checks and Health and Safety requirements. The post holder will ensure the maintenance of the fabric and facilities of the Centre in accordance with the strict requirements of Ofsted, the Youth Justice Board and other agencies.

To take strategic responsibility for the management of the Centre’s overall budget (approx. £4M per annum), including the preparation of sales and expenditure forecasts and provision of reports as necessary to inform the Centre’s management team and to report the forecast outturn for the establishment. To liaise with the Service Manager in determining the appropriate prices for bed sales (contract and spot purchase) and the sale of specialist services.

To negotiate with national and NCC contractors in respect of maintenance and repair contracts for the premises, equipment and machinery, to ensure value for money and to ensure implementation in accordance with requirements. To specify and source specialist equipment in line with Home Office ‘Safe-cell’ requirements.

Develop using the appropriate software resource an overall plan for the project to achieve the project objectives and then work to that plan, ensuring that deviations are dealt with either within agreed tolerances or via approved Exception plans.

Using the appropriate software reporting resource and other available and appropriate project management techniques and tools to plan, monitor and maintain progression of the project.

Take on the responsibility for ensuring that the introduction of the change (the project outcomes) is achieved and also to be accountable for the project’s successful completion

To manage and mitigate risks and issues raised during the project

To put in place and monitor procedure to ensure that all project delivery achieves compliance with all necessary legislation, codes of practice and Nottinghamshire Council policies and procedures.

To be the prime point of contact for the project to all Stakeholders, both internal and/or external to the County Council and which will include Political and Service departments along with End Users.

The post holder has the responsibility to lead meetings, addressing a number of client functions and also across a number of Contractors and sub-contractors to ensure full collaboration with projects.

To negotiate and agree the level of business support to be provided with operational managers to meet operational needs within the resources available and within the context of the SLA

To define, agree and deliver business support services within an identified locality meeting the individual needs of the operational services covered

To ensure that quality assurance processes are in place and are being implemented

To manage fluctuations in demand within the resources available including responding to emergencies. This will require managing and resolving conflicting needs

To resolve complex and contentious issues to ensure effective business support is maintained

To ensure that corporate initiatives are implemented using business support staff as change agents

Applicant Requirements:

• Qualifications: Evidence of continuous professional development
• Knowledge and understanding of the main issues affecting the service area
• Knowledge of the principles and practice of a. Effective people management b. Excellent customer service c. Appropriate risk management d. Budget management (where budgetary responsibility is developed to the team manager)
• High level literacy, numeracy and data analysis skills.
• Qualified electrician apprentice trained/ recognised qualifications (desirable)
• Degree in a building, electrical, mechanical or related field, or equivalent experience and qualifications.
• Knowledge of security and CCTV systems
• Networked ICT Systems and their applications in the workplace 9. Ability to set up spreadsheets and databases to provide management information
• Ability to undertake financial modelling and preparation and monitoring of budgets at departmental and organisational unit level.
• Knowledge and understanding of the main issues affecting the service area
• Experience:
• Minimum 5 years’ experience within the service area
• Experience of planning and organising team work or co-ordinating any complex activities
• Experience in managing a catering style environment (desirable).
• Good working knowledge of personal security and CCTV systems (required)
• Complex networked ICT Systems and their applications in the workplace (required)
• Ability to set up spreadsheets and databases to provide management information. (required)
• Experience of managing staff and resources (required)
• Ability to undertake financial modelling and preparation of budgets at departmental and organisational unit level. (required)
• Managing Health and Safety issues in buildings (required)
• At least five years’ experience in construction, property management or a related field (required)
• Planned and day to day maintenance requirements of a modern building (required)
• IOSH or similar qualification (desirable)
• Previous experience in secure establishments (desirable)
• Proven experience in working within multi-disciplined teams. coordinating complex activities to meet fluctuations in demand. Experience of planning resources and organising team work or coordinating complex activities to meet fluctuations in demand
• Experience of developing and delivering high level business plans
• Experience of assessing and negotiating service level agreements
• Experience of managing and motivating a dispersed staff group Not sure this is relevant?
• Experience of developing and implementing quality assurance systems
• Experience of effectively managing conflicting demands for services
• Compliance: Up to date Passport and DBS.
• Travel: Clean UK driving license with the ability to commute to and from work independently.
• Hours: 37 hours p/w.

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