Telecare And Out Of Hours Operator

Seven Resourcing are looking for an Telecare And Out Of Hours Operator to work in Northmead House within the housing team for Bournemouth Council. We are paying £15.80 per hour for this role, and is a full time hybrid position. 

The role:

To provide a professional and effective response to calls from Lifeline alarm calls, customers and the public from the 24hour Control Centre.

To carry out emergency visits to clients, to check and support their Health and Wellbeing.

To ensure the integrity, accuracy and confidentiality of all information. As well as meeting the objectives laid out through BCP’s Codes of Practice, Policies and Procedures.

Key Responsibilities:

• To staff the Control Centre working an agreed rotating shift pattern covering 24hrs a day,   365 days per year.
• Record and maintain the database of all client information obtained in relation to services provided by Lifeline.
• Liaise with all clients to instruct and give advice on the functionality of systems.
• Maintain a detailed knowledge of all systems and equipment in use within the Control Centre, private dwellings and sheltered accommodation.
• Provide information of services, costs, benefits and equipment provided by Lifeline.
• Carry out emergency visits to clients. To assess and manage the situation through dealing with the issue on site or by summoning the most appropriate assistance.
• To provide the assisted lifting service for non-injured fallers by assembling and operating the assisted lifting equipment. Whilst physically and emotionally supporting the client.
• To handle and provide appropriate responses in line with the Council’s procedures and guidelines to all calls. Service requests can come from: subscribers of telecare services, residents of sheltered housing. members of the general public, tenants, elected members, business owners and visitors alike.

   

Applicant Requirements:

• Qualifications: GCSEs A-C or equivalent including at least English and Maths.

  Educated to A Level standard or equivalent experience

• Experience: 2+ years working within a similar role. 
• Compliance: Current Standard DBS check. 
• Travel: Clean UK driving license with the ability to commute to and from work independently.
• Hours: 37 hours p/w.

Working with Seven Social Care:

We have been helping social care professionals find exciting new roles for almost a decade, so we know exactly where to look when it comes to sourcing the best opportunities. We operate across the UK, and, with over 300 five-star reviews, multiple awards and amazing relationships with the biggest employers in UK social care, we give you the best chance of landing your next role.

We have a reputation for recruiting at lightning speed, however, we can only respond to candidates who meet the exact requirements of the position. If you have any queries about a role or application, please visit our website where our amazing candidate support team will be more than happy to help.