TRC Officer (Public Transport Network)

Seven Resourcing are currently seeking a TRC Officer to work within Durham Council. This is a full time position, and we are paying £14 per hour for this role. 

The role:

The postholder will handle live bookings/enquiries regarding Link 2, Access Bus, Health Service Journeys and DRT schemes and enter onto scheduling software package.  Carry out other administrative functions within the role and in a general business support environment.

Key Responsibilities:

• To handle live bookings/enquiries regarding Link 2, Access Bus, Health Service Journeys and DRT schemes and enter into scheduling software packages. 
• Respond to enquiries/requests for transport for the various services available (ie sending membership packs etc).
• Provision of statistical information through the use of the computer system.
• To maintain passenger/journey records on the in-house fleet using various computer systems.
• To provide the point of contact for all passengers using the various services.
• To assist the Team Leader by liaising with strategic partners and stakeholders.
• To provide a first line response in a timely manner to all operational problems by recording and passing to the Team Leader.
• To develop a knowledge of other procedures in the section and provide cover, if necessary.
• To undertake an administrative role within the TRC and other duties as required within a business support environment.
• To co-operate effectively with others in the corporate working of the unit.
• To respond appropriately to emergencies arising in relation to the work of the section.
• To undertake such other appropriately graded duties and responsibilities which may from time to time be allocated to the post.

Applicant Requirements:

• Qualifications: GCSEs A-C or equivalent including at least English and Maths.

  Educated to A Level standard or equivalent experience

• Experience: 2+ years working within a similar role. 
• Compliance: Current Standard DBS check. 
• Travel: Clean UK driving license with the ability to commute to and from work independently.
• Hours: 37 hours p/w.

Working with Seven Social Care:

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